FAQ
FAQ – Your Questions Answered
Find quick answers to the most common questions about our products, orders, shipping, returns, and more. Our FAQ page is here to give you clear, helpful information so you can shop with confidence. If you don’t see what you’re looking for, our customer support team is always happy to help.
you can read our faq here: https://bioluxeuk.com/pages/faq and For more information on UK delivery times, you can also check the official Royal Mail Delivery Update at https://www.royalmail.com/service-update
What is the BioLuxe UK LED Mask?
The BioLuxe UK LED Mask is a state-of-the-art, at-home skincare device that uses LED light therapy to target various skin concerns such as acne, aging, dullness, and uneven tone. It’s designed to deliver professional-grade results with regular use from the comfort of your home.
How does LED light therapy work?
LED (Light Emitting Diode) therapy uses specific wavelengths of light to penetrate the skin at different depths, triggering natural processes that help rejuvenate the skin. The mask offers multiple light colors, each targeting different concerns:
- Red Light – Stimulates collagen, reduces wrinkles and fine lines
- Blue Light – Fights acne-causing bacteria, calms breakouts
- Green Light – Balances skin tone, reduces pigmentation
- Yellow Light – Improves circulation and reduces redness
- Purple Light – Promotes cell egeneration
- Cyan Light – Soothes irritated skin
- White Light – Penetrates deepest to tighten and tone
Is the BioLuxe Mask safe for all skin types?
Yes! The LED mask is non-invasive, painless, and safe for all skin types. However, we recommend performing a patch test and consulting a dermatologist if you have any pre-existing skin conditions or are using prescription skincare products.
How often should I use the LED mask?
For best results, we recommend using the mask 3–5 times per week for max 10 minutes per session, depending on your skin’s needs. Consistency is key to seeing noticeable improvements.
Can I use the mask with my current skincare products?
Absolutely. The LED mask works well alongside most skincare routines. For optimal results, cleanse your face before use and apply your serums or moisturisers after your LED session to lock in the benefits.
Does it hurt or cause any downtime?
No, the LED mask is completely pain-free and requires zero downtime. You may feel a slight warmth during use, but there is no discomfort or recovery period needed.
How long will it take to see results?
Some users notice improvements in skin texture and tone within 2–4 weeks, but more significant results such as reduced acne or fine lines typically appear after 4–8 weeks of consistent use.
Is the mask rechargeable or battery operated?
The BioLuxe LED Mask is USB rechargeable, making it easy and convenient to use anywhere, without the need for constant battery replacements.
How do I clean and store the mask?
After each use, gently wipe down the mask with a soft, damp cloth or antibacterial wipe. Do not use harsh chemicals or submerge the mask in water. Store in a cool, dry place away from direct sunlight.